Today, we are going to look at the great advantages that going with a local furnace company has over national chains.
We have more than 14 years of experience in the HVAC industry, and we would love to share our expertise and advice with you.
We’re going to take a closer look at why choosing a local furnace company is the best choice for you, including great customer service and the chance to support your local community. So, let’s get started.
A local furnace company will offer you personal and extra friendly customer service
Advantages of a Local Furnace Company over National Chains
1. Customer Service
One of the nicest things about dealing with a local furnace company rather than a national chain is the personal service you receive. Small businesses tend to provide more one-on-one contact with you and often, you deal directly with the owner.
Each and every customer is important to a local furnace company, unlike a national chain where losing one customer doesn’t seem to make that much of a difference since they already have such a large customer base. Small businesses owners know how important customer service is to make their business successful, so they will usually go out of their way to make sure that you are completely satisfied with their products and services.
“Draft control heating & Cooling was out today to replace the motor on my furnace in the middle of heat wave (35 degrees). He was out to my place in 10 minutes (on a holiday no less!) and had it fixed and running in less then an hour. Pricing was very reasonable. Definitely recommend!” – Ottawa Refacing
When you support local businesses, you are supporting your community
2. You Will Support Your Local Community:
When you call a local furnace company you know that you will be talking to a local person who actually lives and works in your community. Often, large corporations use automated answering systems or outsource their customer service to companies not even in your community and sometimes even outside of Canada. Using a local furnace company means that you are providing jobs for your neighbours, people who live in your area, so you are helping to support your local community.
Local businesses also often give back to the communities in which they are located by getting involved in and supporting local charities and organizations. This isn’t often true about national corporations. A local business will also “buy locally” too by using local accountants, and other services, as well as shopping locally – thus creating more local jobs. Most of the profits that big chain companies make go back to their head office and are not spent in your local community.
According to the American Independent Business Alliance, “On average, 48 percent of each purchase at local independent businesses was recirculated locally, compared to less than 14 percent of purchases at chain stores.”
“Our furnace was acting up, so I called Draft Control Heating and Cooling. What I like immediately was talking to the owner. You call and he picks up the phone. He offered to come the next day, give a free inspection of our old furnace. If the fix was simple, then he would repair it, if not he would give us a no pressure quote for a new furnace. He came on time and was very respectful. His knowledge of furnaces blew me away. Originally we has a large heating and cooling contractor come in to service the furnace. Late, never returned calls and simply didn’t give a straight answer on what the problem was…” – Christopher K
A local company is more likely to put their money back into your community
3. Faster Repairs
Because a local furnace company is close by, they are usually able to provide you with the service you require faster than a national chain can. Their technicians live and work close to where you live so they can arrive at your home in a timely fashion. You may have to book an appointment and wait a few days before someone from a national chain can be to your home.
“My hot water tank stopped working on a Saturday. Selim was able to diagnose the problem over the phone and came to fix my tank same day. Friendly, honest person with knowledgeable advice. Highly recommended. I will stick with Draft Control for my service work from now on.” – Michael Lee
4. Knowledge and Expertise
A local furnace company needs to have technicians that are knowledgeable and have a great amount of expertise. If they don’t know what they are doing, or if they do something wrong, it could greatly hurt the success of their business. That’s why local furnace companies are particularly careful that they have the proper training and experience needed to install or repair your furnace.
Draft Control technicians are highly trained and experienced in all aspects of HVAC repairs and installations
5. You Can Trust a Local Furnace Company
A local furnace company can only stay in business if they are reliable and provide good honest customer service. In a small community, word travels fast. So, if a company is not trustworthy, people will talk about it and it will be difficult for that company to remain in business.
That’s why you can trust a local furnace company to recommend only what you need and not try to up-sell you just to try and make their quota for the month. A local furnace company will need to do everything that they can to maintain a good reputation in their area.
“Selim came out to our place to quote a replacement air conditioner and hot water tank. He was honest, and did not try to sell us something we didn’t need. He answered all my questions promptly and honestly…From start to finish the entire process was seamless, he didn’t rush the job(s), and made sure everything was done properly. He certainly takes pride in his work, and hands down I would recommend him to anyone looking for HVAC work. Thanks Selim!” – Ryan M
6. You Can Save Money by Eliminating the Middle-Man
With a small local furnace company, there are fewer “middle-men” that need their cut. You are often dealing with the actual owner when you use a smaller furnace company, so there are fewer levels of management that need to get paid.
The more people there are in the hierarchy of the company, the more it costs to run it. Because of this, you may find that you can get a better price if you choose a local company with less staff to pay.
“Excellent service at less than half the price I was being quoted by other companies. I highly recommend!” – Gillian Kirkland
At Draft Control, we will only sell you what you need
7. Longer-Term Relationship
With a local furnace company, you can begin to build a long-term relationship. You can get to personally know the technician who comes to do your repairs and installations because it often is the same person. Having this relationship means that you can know what to expect and to be confident that you will be getting the high-quality service that you have come to enjoy from that company.
Because of the larger number of employees in larger companies, you will probably find that you have a different technician each time you call. As a result, you won’t be able to build the same rapport with your technician.
“Selim the Dream! I’ve used Selim for a couple of furnace/AC issues over the last couple of years, and he’s always been a pleasure to work with, even offering to help me with a neighbour issue that was completely out of scope. Fair pricing, and in the start of winter – what I imagine to be a fairly busy time for him – I gave him a call and he was at my place to diagnose and fix the issue in less than an hour.” – Blair Beckwith
Draft Control: Your Most Trusted Local Furnace Company in the Ottawa Region
If you are looking for a local furnace company you can trust in the Ottawa region, contact Draft Control. At Draft Control, our number one priority is you, our customer. We want to make sure that you are completely satisfied with our products and our service, that’s why we go out of our way to make sure that what we suggest and what we do is always in your best interest. You can trust us to provide you with the services that you actually need and not what will make us the most money.