Today, we are going to help you decide what to do when your furnace replacement company is taking too long to get back to you.
We have more than 14 years experience in the HVAC industry and we would love to share our expertise and helpful advice with you.
We’re going to take a closer look at what to do in the frustrating situation where you need a new furnace but your furnace replacement company is not getting back to you quickly. So, let’s get started.
It’s frustrating if your furnace replacement company is taking too long to get back to you
Frustrated with Your Furnace Replacement Company?
It can be extremely frustrating when your furnace breaks down and you have to replace it. Not only are you faced with an unexpected bill, but you have to put up with the inconvenience of not having a properly heated home before and while it is being done. The key to easing that frustration is to have your new furnace installed as quickly as possible. So, what should you do if you have contacted your furnace replacement company for a quote and they are taking an incredibly long time getting back to you?
1. Read Customer Reviews for the Company
Take a look at any customer reviews that you can find for your furnace replacement company to see if poor customer service and long wait times are a common theme. Good places to look for customer reviews is on Google, the Better Business Bureau, HomeStars, Facebook Ratings and Reviews, and even Twitter.
Your furnace replacement company may have customer reviews on their own website, but you will probably get a more rounded and unbiased overview of what their customers think about them by checking the other review sites that we already mentioned.
Check out online reviews such as Facebook to see what customers are saying
2. Look for an Alternative Form of Contact
For any business, it is a best practice to always have your contact information up to date. However, there are times when mistakes happen or information changes. If you have tried to call the phone number that your furnace replacement company has given you or the one on their website and that didn’t work, then try an alternate form of contact, such as emailing them.
If you tried emailing first and no one has responded, try phoning them. You can also take a look on their website to see if they have a contact form that you can fill out as well.
3. Explore Your Options
If your furnace replacement company is taking too long to get back to you with a quote, then you maybe need to really think about whether you should be using this company. If they are taking a long time in this relatively simple process, will the service that they give you when they install your furnace also be unsatisfactory?
Draft Control will give you the best deals and the best customer service
4. Get Additional Quotes and Compare Them
Even if your original furnace replacement company finally provides your with a quote, it is still advisable that you get several companies to prepare written proposals for what they would charge to install a new furnace for you. Doing your research and getting multiple bids could save you thousands of dollars. Unfortunately, many people don’t bother with this step and they simply go with the furnace replacement company that they have dealt with in the past.
Once you get your quotes, you’ll need to carefully compare them. There are many great energy-efficient units available, but some companies will try to push the brand that they represent and not the best one for your situation. Ask to see the documentation of how much the new system will save you on heating costs. This way, you can be sure that you are getting the most efficient unit in your price range.
Things to Look for in Your Contract:
There are a number of things that you should ask and that should be written in your quote. These include:
Performance Guarantee: It should specify how warm or cool the system will keep your home and how consistent the temperature will be when the outside temperatures increase or decrease.
Electrical Supply: Make sure the contract states that the company will provide an electrical supply and will hook your new furnace up to the electrical panel.
Condensation: If you are having an air conditioner installed as well, look to see that they will be providing drainage for condensate.
Ductwork: See if the quote includes anything pertaining to your ducts such as enclosing ductwork, painting and patching holes in it, etc.
Get a furnace replacement company you can trust for your new system
5. Contact Draft Control: Your Most Trusted Furnace Replacement Company in the Ottawa Region
If you are looking for a furnace replacement company you can trust to provide you with a quote on time and with the highest quality replacement furnace for the best price, contact Draft Control. At Draft Control, our number one priority is you, our customer.
We want to make sure that you are completely satisfied with our products and our service, that’s why we go out of our way to make sure that what we suggest and what we do is always in your best interest. You can trust us to provide you with the services that you actually need and not what will make us the most money.
Here’s what our customers are saying about us:
“Excellent service at less than half the price I was being quoted by other companies. I highly recommend!” – Gillian Kirkland
“Fast friendly service, and great tips for saving energy.” – Mona Davis
“Draft control heating & Cooling was out today to replace the motor on my furnace in the middle of heat wave (35 degrees). He was out to my place in 10 minutes (on a holiday no less!) and had it fixed and running in less then an hour. Pricing was very reasonable. Definitely recommend!” – Ottawa Refacing
“Excellent service. They were quick to respond and fix my furnace. Pricing was good as well. I would recommend.” – Ke Law
Great news, Draft Control now offers financing through EcoHome Financial. If you know that you need to get a new air conditioner and furnace, and want to replace your HVAC system, but you aren’t sure how to make it work financially, we can help. Contact Draft Control to learn more.
We Even Offer a Military Discount!
Draft Control is proud to offer a 10% discount to our military personnel. Contact us today to learn more.